Archive for the 'Life' Category



AM Radio……and Beyond

The VCR and the DVD – there wasn’t none of that crap back in 1970

We didn’t know about a World Wide Web

Was a whole different game being played back when I was a kid

Wanna get down in a cool way?

Picture yourself on a beautiful day

Big Bell Bottoms and groovy, long hair

Just a-walking in style with a portable CD player – No!

You would listen to the music on the AM Radio

Yeah, you could hear the music on the AM Radio

These are the opening lyrics to the song “AM Radio” from one of my favorite 90’s bands, Everclear.  I was a kid in the 1970’s and 80s, and I can very much relate to the picture painted by these lyrics.  While these lyrics are from the perspective of a kid growing up in the 70s, you could just as easily rewrite them from the perspective of a kid in 1990 or even 2010.

I still remember the excitement of getting an Atari, a “portable” jambox that weighed over 5 pounds, and cable TV.  The latter of which did not happen until I was in my late teens.  I remember feeling lucky to have a 12” black and white TV in my bedroom as a teenager, and it was a TV on which I had to use pliers to change the channel to pick up one of the 4 stations we could tune in over the air. I also remember going into debt when I was a junior in college to buy a Tandy (yes Tandy) computer so I could use a rudimentary spreadsheet program to help with my accounting classes.

I also remember getting my first laptop when I entered the  high flying world of Big 6 Consulting in the late 90’s – I don’t recall the exact specs of it, but my back to this day remembers that it was heavier than a brick.  And I recall connecting that laptop to pay phones (yes pay phones) at the airport so I could dial-into our Groupwise mail server.  And I can’t forget the awe and amazement when I was issued a cell phone a few years later.

Fast forward 15 years and I am now sitting on a plane writing this blog on a touch screen tablet that weighs less than 2 pounds and is connected via wireless to the entire world at 35,000 feet – all while listening to one of the 1000s of songs on a my iPod and thinking about which type of smartphone I want next  – smartphones that I am sure have more memory and horsepower than that first brick of a laptop I had and certainly much more than the Tandy computer that took me 2 years to pay off back in the early 90s.

As a kid, I never imagined we would have the real time interactions we have today.  To think that in my lifetime, I went from Polaroid picture to being able to stream real time video anywhere in the world from a 3 inch x 5 inch device in my hand is just crazy.  Just last week, I was riding in the back of car through the mountains of Colorado while having a conversation with a business associate in Australia via a tablet connected to a wireless hotspot.  While this is common place technology in today’s world, I couldn’t help but stop and think about how dang cool it was to do it.  And this is just the tip of the iceberg.

In the past two weeks I have had the opportunity to listen to people from Intel and Microsoft talk about what is coming down the technology pipe.  While many of us are amazed at the technology that is hitting the market now – all the touch laptops, tablets, phones and the ever increasing number of connected things – it sounds like what will become available in the next 18-24 months will rock our worlds – in how we work, how we learn and how we live.  The pace of technology innovation feels to be picking up.  The question is “Are we all ready to keep up with it?”

A few final disclosures:

1)      As a kid, my parent’s car had nothing but AM radio.

2)      We still have VHS tapes and a VCR to play them on at our house.

3)      I just recently took the very first DVD player I ever owned to Goodwill.

4)      I can now change the channel on my TV from my iPhone (no pliers needed)

5)      I still listen to AM radio on a regular basis.

Touched By An Angel in the ATX

I recently celebrated another birthday.  I received numerous well wishes via social media; a phone call or two from close family, a great meal followed by cake and presents with the wife and kids; and three birthday cards delivered the old fashion way via the US Postal Service.  While all of those things were meaningful, there was one of those old school birthday cards that had an extra special message.  That special birthday card was from a soup kitchen.  Yes, a soup kitchen.

The special card was sent by Angel House Soup Kitchen.  Angel House is located in downtown Austin.  Since 1990, the kitchen has been serving a hot lunch meal to the homeless and economically disadvantage seven days a week.  Today the number of people receiving this life sustaining service averages over 300 each day.

My oldest daughter and I have volunteered at the Angel House several times.  The volunteering involves assisting with the preparation of the meal, which always includes a huge pot of soup, and also serving the meal to the long line of people queued up when the doors open each morning at 11a.  A day of volunteering takes 3-4 hours; a small amount time that makes a big impact in the community.

Now back to that birthday card.  The message on the card:

Our prayer for you on this very special day –

The day that God created you in His image –

Is that it will be all that He wants for you!

A day to rejoice and be glad.  It’s your day!

 

I recently wrote about trying to be joyful each day.  Receiving a message to “rejoice and be glad” felt like a great reminder to find happiness in each day – not just on your birthday.  Receiving the card was also a good reminder that it probably time to arrange another volunteer day at the kitchen.  All too often we get caught up in our busy lives and forget that we need to find time to give back to others around us.  This birthday card made me stop and remember that we need to share our blessings with others.

If you are interested in learning more about the Angel House Soup Kitchen or want to arrange a day to volunteer or want to make a small monetary donation to a great organization, you can find out more at:  www.angelhouse-abc.com

It’s 2013: Be Joyful

Joy to the world
All the boys and girls, now
Joy to the fishes in the deep blue sea
Joy to you and me

I might be a little young for early 70s rock, but I do love me some Three Dog Night.

New Year’s Eve is a special day in the Neill house. In addition to the obvious, it is also the day we celebrate the Lovely Mrs. Neill saying “I Do” to spending a lifetime with a slightly dorky accountant back in the mid-90s. Due to this, my oldest daughter has insisted from a young age that NYE is a family occasion – not one to be celebrated without her and her sister’s presence. NYE 2012 was no exception.

Now how we celebrate each varies and in some years plans don’t gel until the day before or day of NYE. 2012 was one of those years. We had some friends over on the 30th for dinner and they mentioned they were having a little get-together the next night at their house. So the next morning, we pulled together our celebration: NYE Vigil Mass, a nice diner out, and a swing by our friend’s gathering. Well when you wait until the morning of NYE to make dinner reservations, you don’t always get the exact times you want. We ended up with a dinner reservation time that made it impossible to make it to our local parish’s Mass, but we found a time that would work at a neighboring parish.

While selecting a Mass time based on dinner reservations is probably not ideal, sometimes things just work out for the better. The priest at the parish we ended up at was the priest that had guided me through the conversion to Catholicism a decade ago. He always had a way of delivering a message in his homily that resonated with me and his NYE homily was no exception. I am not going to go into the biblical / theological aspect of his homily but his message was one that should hit close to home for most of us.

In two words the message was “Be Joyful.”

We spend too much time in our daily lives focused on the negative and worrying about the bad things going on. We are bombarded with “the negative” from all sides. Our news outlets are constantly hitting us with bad news about death and destruction. Our work days are filled with pressures to perform better on an individual and collective basis. Business leaders are faced with the demands to continually grow revenue and income less face the consequences of falling stock prices. Kids in school are faced with the daily pressures to exceed expectations in the classroom, the playing field, and in the hallway. With all these pressures and negative news, many of us find ourselves not enjoying life. We are constantly worrying about the potential negative things. We are alive, but we are not living.

The message on NYE was simply to enjoy life. Celebrate living each day. Use the talents you have been given to make the world a brighter place. Now that is certainly easier said than done, but I made a commitment right then and there to make it a priority to be thankful each day for having the opportunity to be alive. While I have no doubt that “bad” things will happen in our world and some of those things will hit close to me, my goal is to find joy in each day.

Think what our world would be like if we could all do that every day.

Robertnotbob.net: A Look Back at Year 1

It’s been a year since I had the crazy idea to start a blog.  During the following 12 months, I cranked out 24 entries.   Not all of them were widely read, but I got something out of writing each of them.  In fact I found writing those entries to be therapeutic.  It allowed me to bring together random thoughts that were bouncing around my head.

As I approached the 1 year anniversary of RobertnotBob.net, I decided to look back at the activity on the site.  One of the most surprising statisitics was the number of different countries represented by the visitors to the site.  There were visitors from over 30 countries.  While most were from the good ole US of A, the United Kingdom, India, Belgium and Australia were also well represented.   Heck, I even had a visitor from Qatar, and I don’t even know where that is in the world.  I guess I can now legitimately say that I am an internationally known and read author.

It was also interesting to see how people ended up on the site.  While most clicked through links I posted on Facebook, Twitter and LinkedIn; there were numerous visitors that ended up there via search engines.  The most popular search string that pointed to my site was “The Jerk” or some variation of references to that classic Steve Martin movie.  You may recall I had a post titled “Have a Little Respect: Don’t Be the Jerk.”  And somehow a handful of people reached RobertnotBob.net after searching on “Aretha Franklin.”  I am not sure how I ended up connected to Aretha, but you can’t complain about being attached to the Queen of Soul.

That brings us to which entries made a big splash and which ones failed to wow.  Out of the 24 entries, the most read was the above mentioned “Have a Little Respect:  Don’t Be the Jerk.”  I have to say that I too like that entry.  Other popular entries were:

1)      What’s Love Got to Do With It – which touched on Jesuit teachings, Conscious Capitalism, and one of my favorite CEOs  Kip Tindell of the Container Store.

2)      Lessons From the Course:  A Reflecting on Golf and Business – which tied together my time on the golf course with my daughter and the importance of planning and execution in the business world

3)      What’s in a Name? – the entry that started it all.

I also had some posts that just fell flat.  These included “The Love Train” which was a follow up to “What’s Love Got to Do With It” and “Where Did You Go JFK? – a little off the wall rambling about the fifty-cent piece.  I actually liked both of these, but based on the stats it was obvious that people from over 30 countries thought differently.  I guess some thoughts might just be better off staying in my head.

I am not sure I will hit 24 entries in 2013, but I will certainly keep blogging.  It’s cheaper than seeing a therapist.  Not that I have a reason to see one and not that there is anything wrong with seeing one.

And one more thing – for all those that have read my blog, even if just once, THANK YOU!

Where Did You Go JFK?

Well it’s, turn and face the stars and stripes
It’s fightin’ back them butterflies
It’s call it in the air alright yes sir we want the ball
And it’s knockin’ heads and talkin’ trash
It’s slingin’ mud and dirt and grass
It’s I got your number, I got your back
When your back’s against the wall
You mess with one man, you got us all
The boys of fall

Those lyrics belted out by Kenny Chesney always make you get worked up for football season. Like many others in Texas, football season is one of my favorite times of the year. For me it means spending five or six Saturdays at Darrell K Royal – Texas Memorial Stadium (DKR) on the campus of The University of Texas – Austin watching my Longhorns. It also means the chance to catch a sighting of something you don’t see on a daily basis – the Kennedy Half Dollar.

Pretty much every item you can purchase at a concession stand at DKR is priced at an even dollar amount or a half dollar amount. So your overpriced watered-down drink is either $5.00 or $6.50 and the day old popcorn is $4.00 or $5.50. That being the case, when your total purchase ends in .50, the change you get back is in the form of the rarely used Kennedy Half Dollar – the good ole fifty-cent piece. I am not sure why, other than I guess someone thinks it’s easier to hand back one coin instead of two quarters.

After the first two games this season, I had accumulated three of these coin oddities. For some reason this year, unlike the past 20 years I have been attending games, I started wondering why the half dollar had all but disappeared from our daily lives. We all still use the pesky penny, but rarely do you see someone throw down a fifty-cent piece.

Well it turns out that the disappearance of the half-dollar was the result of two things that were happening in 1964 and 1965. The first was the decision to honor JFK by placing his likeness on the half-dollar soon after his assassination. The second was the increase in the price of silver in the mid-1960s. In 1964-65 there were more than 430 million Kennedy half-dollars minted – all with a silver content of 90%. These coins quickly became a collectors items by those wanting to have something that honored JFK – people got the coins and stuck them in boxes, drawers, etc. In addition silver prices at the time were nearing $1.30 a troy ounce. A half-dollar contained approx .35 troy ounces of silver which meant the silver value in the coin was approaching the face value of the coin. This resulted in silver speculators hoarding half-dollars as well. This all added up to the half-dollar disappearing from circulation over that two year period.

In late 1965, the silver content of half-dollars was lowered to 40% and in 1971 the silver content was removed altogether. This stopped the silver speculators from hoarding half-dollars but the damage was done. People had stopped using the half-dollar on a daily basis and new coin production volumes declined dramatically.

So enough of coin history. With three of these coins in my possession I decided it was time to circulate the coins. I did this only after making sure that none of them were minted before 1971 – as a 1964 version would be worth around $12 and a 1965-1970 version would be worth around $5 at current silver prices. They were all post-1971 so I set my sights on spending all three of them. I wanted to see how people reacted to them and maybe just start a retro trend.

First up, we had to send a couple of digital files off for printing those old school photographs. The total came to $0.42 at the local Walgreens. A perfect amount for throwing down a fifty-cent piece. We ordered the prints online and I headed to the store to pick them up. I somewhat nervously placed my half-dollar on the counter, not sure what to expect. The cashier just took and gave me back my $.08 in change. Mission accomplished and one half-dollar temporarily in circulation.

Next up, a trip through the drive-thru at Starbucks. My daughter’s caramel mocha frap rang up at $4.22. I whipped out four ones and a trusty fifty-cent piece. The cashier at the window proceeded to give $0.78 back. What seemed like five minutes later and cars now backing up onto then main road, I successfully explained to her that I only gave her $4.50. Another JFK in circulation, albeit with some confusion.

The final spot, the local Cinemark movie theatre. A trip to concession stand for popcorn and some drinks came to $17.50 – another chance to use the half-dollar. I quickly slid a $20 bill and a fifty-cent piece across the counter. The fifty-cent went flying and clanged to the floor. But the cashier picked it up and he knew what it was. He even commented on not seeing one very often. My third JFK made it into the real world.

I wouldn’t be surprised if all three coins went straight back to the bank, but maybe one of them is still floating around out there changing hands like a normal coin. I have a few more half-dollars left to spend and I fully expect to spend them – no more hoarding for me. In fact I might go get a roll of them and try starting a renaissance of fifty-cent piece usage.

Happy 100th, UT Department of Accounting

Debits on the left,

Credits on the right,

Stand up, sit down,

Fight, fight, fight!

If you don’t know that one, then you are probably not an accountant.

This year marks the 100th anniversary of the creation of the University of Texas McCombs School of Business Department of Accounting.  I am proud to say that I was a part of that history for five of those one hundred years and that I received 2 of the  25,605 accounting degrees conferred since 1912.  In fact I even went down to the campus recently to take a picture of The Tower lit up in honor of the occasion.

While I left the accounting profession fairly early on in my career, I attribute much of my professional success to the educational foundation I received while attending the McCombs School of Business in pursuit of an accounting degree.  I call my accounting degrees from UT “my dirty little secrets” since technology professionals tend to have less than high regard for accountants.  But not very closely held secrets – since my diplomas are proudly displayed on the wall behind my desk.

Many people think that majoring in accounting means just learning the mechanics of debits and credits, memorizing all those mind numbing Generally Accepted Accounting Principles, and just adding and subtracting numbers.  At some schools that may be the case, but at UT the professors actually taught us about business –  not just how to keep score. They also brought in real world business leaders that brought the theoretical to life.

You may think that I am just a homer that thinks that his university has better academics than the rest of the schools in the country.  But in this case, I think it is more than just my opinion.  Just check out these facts and figures about the McCombs Accounting Department:

So Happy 100th to the best accounting program in the country, and thanks for shaping my business mind and the minds of so many others.  Hook’em!

The Love Train

When love comes to town,
I’m gonna jump that train
When love comes to town,
I’m gonna catch that flame
Maybe I was wrong to ever let you down,
But I did what I did before love came to town

Nothing like a little BB King and U2 to start things off.

I have written a little on this idea of love in business in the past. You may recall a blog centered on Kip Tindell from Container Store and a keynote speach I heard from Chris Lowney reflecting on the Jesuit philosophy on leadership. Since then I have not been able to shake this idea of business love.

I will be the first to admit that I have never been the poster child for touchy feely leadership. For the most part the places I have worked over the past 20 years had management teams that were cut from the same cloth – the cloth of management with a good dose of fear perhaps sprinkled in with a jagged version of tough love. Now don’t get me wrong, I have worked under some highly intelligent, highy motivated, and sucessful leadership teams. But I doubt many would use the word “love” to describe those leaders.

Those radical Jesuits had a different idea about this leadership thing. Their version of leadership was to see the potential in each employee, to make a commitment to unleash that potential and to cultivate the resulting loyalty and support to unite and drive a team to success. That is their idea of love-based leadership. To see the potential in a person and to help that person reach that potential. It is a concept that is based on the thought that all employees are self-motivated to achieve success and that the leader’s role is to help by putting each person in situations to succeed and to give them the tools they need to succeed.

For me, I doubt the majority of the management teams I have worked under in my career would ever be considered as the face of “love-based” management. There may have been moments of love and compassion but for the most part the management styles have been motivation by fear and tension. That said, those teams and the resulting business results were generally succesful, but it makes you wonder if the results could have been even greater with a more loved based leadership approach. There is no way to go back and replay the past, so all we can do is ponder that thought and perhaps learn from it.

It is said that your style of management is shaped by those who have managed you, and I think that is true to an extent. While I don’t think I am as hard core as some of my former bosses, I do think my style has been influenced by them. Fortunately, I also think that you are influenced by others around you and what you read and hear. I am grateful to have been able to watch strong leaders succeed using techniques more in line with the Jesuit style of leaderhship and to be exposed to books, articles and speakers that get there is more than one way to lead. Whether it is listening to the likes of Kip Tindell, watching how my own father lead a school district or reading books on the subject; I have come to realize that one can lead and manage without using fear as the main motivator.

I am not fully on the “love train” just yet, but I have jumped into the boxcar and am slowly pulling my body all the way in. Hopefully some day I will make my way to the engine and drive that train.

So once again, here’s to love in business and hoping it comes to a company near your soon.

2012 – The Summer of Long Anticipated Concerts

As you can probably tell by the long list of concerts I have on this site and my frequent use of song lyrics in my writings, I love music. While the number of concerts attended tailed off over the last decade (seems to coincide with start of fatherhood), I have not lost my passion for live music.

Fortunately the Summer of 2012 brought the opportunity for me and the Lovely Mrs. Neill to see three acts that for many years I had wanted to see but for one reason or the other had not seen. The three acts: Everclear, Dwight Yoakam, Lyle Lovett.

Everclear was first up on our Summer of Music tour. I have been an Everclear fan since the early 90s. Those that only know the 40+ me may find this surprising but it’s true. There is just something about that hard SoCal alternative rock sound. Everclear was a part of a five band lineup in the Summerland tour. We decided to make a long weekend around the concert so we headed to Ft Worth to see the show at Billy Bobs – the world’s largest honkytonk. It was a strange place to watch a bunch of alternative 90s bands to say the least. The weekend was great, but Everclear failed to wow me. In fact I was disappointed – the sound was bad and the energy that made me love their music was just not there. I am still happy to be able to check them off the list, but this was one concert I probably should have seen in my 20s, not in my 40s.

Concert number 2 was Dwight Yoakam. While I wouldn’t put Dwight in my Top 10 of musicians I just had to see, there is a history here that made this one special. Back in 1993, I had fallen madly in love with a recent UT graduate but she wasn’t feeling quite the same way just yet. I scored some free tickets to a Dwight Yoakam concert in Austin and invited her to go to the show with me. Long story short, she cancelled last minute on me and I ended up not going to concert. So fast forward to 2011. I had ended up marrying that fellow UT grad in 1994 and 17 years later we yet again had tickets to go see Dwight Yoakam. I was excited about it because it was the “date” that never happened back in 1993. Well as fate would have it, days before the show, I ended up having to make a last minute trip to the Philipines for work. So I had to cancel and dump the tickets. Luckily less than a year later Dwight booked a return gig in Austin at the ACL-Live venue. This time we bought 4 tickets so our daughters could go with us. What a treat it was. This time I got to go with three beautiful girls. We had a fun dinner beforehand, the venue was great, and Dwight put on a fantastic show. I have no doubt it was better in 2012 than it would have been back in 1993.

The final show in the trio was the legendary Lyle Lovett. I am almost ashamed as a born and bred Texan to admit that I waited this long to see Lyle. He is hands down a true Texas music legend. The show was once again at the ACL-Live venue. This time we left the kids out home and grabbed a great meal downtown before the show. Lyle brought along his Large Band for this show, and I think it may have been one of the most enjoyable concerts ever. There was also a special guest appearance by Shawn Colvin – one of my Austin favorites. The small venue feel was awesome and the musical talent was off the charts good. It was a fitting end to the trio of concerts. I would go watch Lyle anytime, anywhere.

Overall the Summer of Music was a success even if Everclear did not live up to my expectations. All three shows gave me a chance to relax and forget the chaos of work and life in general. I got to relieve some memories and hang out with my best friend. I can’t wait to do it again in the Summer 2013.

Say it Ain’t So: Thoughts on The End of a 100 Year Rivalry

Texas Fight, Texas Fight; And it’s goodbye to a&m…….

Good-bye to texas university; So long to the Orange and the White……

If you are from the State of Texas or have even ever been in the state, especially in the Fall, then there’s a pretty good chance you know these words are from the fight songs of the two flagship public universities in Texas. One lays claim to being the first public university in the state and the other claims to be “the university of the first class” in the state.

I am a proud graduate of the “university of the first class,” also known as THE University of Texas and as expected I have many friends that are as well. But I also have many friends (and a few family members) that attended that other university over in College Station. This scenario of “mixed friendships” and “mixed families” has created an intense rivalry both on and off the athletic field.

Believe or not I did not grow up a hardcore Texas Longhorn fan. I was actually more interested in the SMU Mustangs – growing up back in the days of the Pony Express. It was not until I chose to go to UT that my attention really turned to this crazy rivalry. My first in-person exposure to the heated rivalry between Texas and Texas A&M was in the Spring of 1987 during my senior year in high school. By that time I had been accepted to the University of Texas (I chose UT for it’s top ranked Accounting program, not it’s sports teams) and several of my friends had been accepted to Texas A&M. Somehow we convinced our parents to let us take an overnight road trip to College Station to watch a baseball game – without any parents tagging along. It was not just any baseball game; it was a baseball game between the Horns and Aggies.

I don’t recall the score of that game, but the Horns were pretty good that season so I am guessing Texas came out on top. But I do recall the feeling of being out of place in a sea of maroon and white and having a burning desire to talk trash to my Aggie friends when the Horns made a good play. Needless to say, one exposure and I was hooked on the rivalry.

Fast forward 25 years to the Spring 2012, the last year in which the Horns and Aggies will be in the same conference. And for the foreseeable future, the last year the two schools will line up against each other in any sport. I had the pleasure of watching the final baseball game between these two schools this past weekend in Austin with one of my newer Aggie friends – and a former Aggie Yell Leader at that. Texas A&M had already won the series thanks to two solid victories, but bragging rights for that final game were still on the line. As we watched the game we both talked about what a shame it was for such a great rivalry to come to a halt. The trash talk was kept to a minimum, although I did catch my friend mouthing the Aggie version of Texas Fight a time or two. For that most part we were just two guys watching “America’s pastime” – Texas-style.

Lucky for me, the Horns came out on top of the final game with a thrilling come from behind in the 9th inning 2-1 victory. Much like in football, basketball, volleyball, and softball, the Horns baseball team won the final regular season meeting against the Aggies. The Aggies do get to claim wins in soccer, a Big XII title in golf and more than likely conference championships in track, so there is some balance in perpetual bragging rights.

I found it fitting that the last sporting event I watched in person between these two schools was the same as the first sporting event I watched between them. It started with baseball and for now has ended with baseball.

I for one hate to see this rivalry end. Both schools will survive without it, but a little something will be missing. Coca-Cola has Pepsi; McDonalds has Burger King; Superman has Lex Luthor. It’s fun to have a rival.

One can only hope that in time, the two schools will agree to play each other again. Until then we can only hope for some chance meetings in post-season play and hang onto the memories of past contests. And if we are lucky, this is not the death of the rivalry but merely a temporary suspension. But for now, it is (much like the songs say) “goodbye” to the rivalry.

Hook’em!!!

And as painful as it is to type, Gig’em!!!

Progress: On Course

I have written several times about the golf adventures of my youngest daughter and my reflections from serving as her caddie. It seems like years ago, but it was only February of this year, that I watched that kid struggle through a difficult round in cold blustery, wet conditions and saw myself struggling on how to provide guidance on a game that I have never been able to conquer. Well over the course of 6 one-day tournaments, we started to figure things out. Each week her scores improved and her confidence grew. She was able to learn from the mistakes and challenges from prior rounds and started getting a much better handle on the game. I was able to learn to know when to provide constructive criticism, when to give rosy over-optimistic encouragement and when to just shut up.

Her goal for this Spring was to shoot a tournament round of golf in the 40s for 9-holes. As she stepped onto the course for the final tournament of the local Spring tour, she had not met that goal. She had some challenges mid-way through the round including an errant tee shot that left her off to the right of the fairway and in a set of trees. As we approached that ball, she confidently said “just give me my 9-iron so I can punch it out there about 50 yards around this tree and set up a nice bump and run shot into the green.” In my mind, I was thinking, “wow, she is starting to understand this game, and when did she learn about bump and run shots?” Well she hit that 9-iron exactly as she planned and then hit a bump and run 3rd shot on to the green. I was impressed. She then proceeded to 6 putt (different story for a different blog) but even that did not rattle her for long.

As the round was nearing the end, my excitement for her was growing. With two holes left, it was apparent she had a chance to achieve her goal of shooting in the 40s and was also up by one stroke over the nearest player. I tried not to let on that she was in the lead nor that she was on pace for a 40 something score. While I am all for providing people with information on where they stand in business through the use of metrics, I figured that telling her where she stood in the round was not the best thing for her psyche at that exact moment. Much like you “shouldn’t count your money when you’re sitting at the table”, some golfers, especially young golfers, don’t need to be told they are hanging on to a slim 1-shot lead with two holes to play.

Well she did what she needed to do on hole 8 and when all she had left was a 6 inch tap-in on the final hole, I whispered to her that she was going to win her first tournament and that more importantly she, by one-stroke, was going to achieve her goal of shooting in the 40s. The hug and kiss after she finished that tap-in will be with me for a long time. While the LPGA is certainly not going to come knock on her door anytime soon and other players have posted lower winning scores on this tour, it was a sweet achievement for her.

There is a lesson in here for all of us. If you set a goal, focus yourself on achieving it, and trust in your ability to reach the goal, it can be done. You may very well experience set backs on your way to that goal, but those can be overcome.

This also reinforced that getting the best out of people takes different approaches – whether on the course, in the office or just in our everyday lives. There are situations that call for critical feedback – hopefully constructive in nature, because I think very few people respond well to negative feedback. And other situtations that call for that overly-optimistic (I call it the Mack Brown approach) encouragement. And even some situations where the best feedback is no feedback at all. It takes a mix of all three approaches to get the best out of people. As a manager, you have to learn how to use these different approaches based on the situation and the people involved.

So once again this golf thing is teaching me, and hopefully some of you, a lesson or two.